When you sign up with Poll Pay, you are asked to answer some profile questions. These questions are about your lifestyle choices and preferences. The answers to these questions help us match you with the most relevant and interesting surveys.

You may be screened out from a survey if you do not meet the target demographic that our survey partner is looking for to qualify for completing a survey successfully. In this case, we offer you 1 cent as compensation.

You may be disqualified from a survey for the following reasons:

• Your answers are not consistent.
• You are speeding through the survey without paying attention to the questions asked.
• Some surveys involve an attention question to check if you are actually reading the questions asked. If you fail to answer this correctly, you will be disqualified.
• Your internet connection may be lost for too long.

Being disqualified can be frustrating, but we are always updating the app with new surveys that can better match your profile, so please don’t be disheartened!

To find out more about how to successfully complete a survey and avoid disqualification, click here.

In the Poll Pay app, you can find the information we have about you. Go into settings and click “Account Information”. All the data collected via the profile questions is only stored locally on your device. Information that you have provided in surveys by our survey partners is not stored by us.

If you have a question regarding completed surveys, please contact the survey partner who was displayed to you before the survey. Please note that once you delete your account, all your data will also be removed.

Yes. You can access your balance on the web as well as on your phone app, as long as you are logged in using the same email address.

In your Poll Pay account, you will find a referral code. You can use this code to invite friends and family to join Poll Pay and do surveys. Whenever someone you have invited finishes a survey successfully, you will receive a certain percentage of your invitee’s earned money.

• Game rewards can take up to 24 hours to appear in your account.
• You can try to restart the app and this will update your balance.
• If these options have not worked, you can get in touch with one of our representatives via the feedback form.

No. Each email address will create a unique account that can only be accessed using that specific email address. You can not link different emails to one account.

Yes. You can use Poll Pay via the website as well. Click here to be redirected to the Poll Pay web.